These guidelines are intended for law enforcement authorities seeking information and records about our users. Waddle provides user information to law enforcement when we are in receipt of enforceable legal process.
Waddle frequently collaborates with law enforcement agencies in case of immediate danger and/or self-harm, pursuant to 18 U.S.C. § 2702.
We swiftly report child abuse material and users responsible to one of our partners, the National Center for Missing and Exploited Children.
- Our contact preference is email. Please contact us at firstname.lastname@example.org with any questions or legal processes documents.
- We will not respond to correspondence sent by non-law enforcement officials
- All legal correspondence should be sent on company or agency letterhead with requisite signatures included.
- We do not comply with overly broad or vague requests.
- All users should be identified by their full username.
- Waddle accepts requests to preserve records pursuant to 18 U.S.C. § 2703(f).
- We take steps to preserve account records once proper requests have been received and processed.
- Content and non-content information is preserved for 90 days, from the time of processing, and can only be extended for an additional 90 day period, pursuant to 18 U.S.C. § 2703. In certain cases, an additional 90 days may be requested.
- Please reference the initial preservation request by providing the assigned ticket number and clear date range when sending legal process to obtain the preserved information.
- We are not permitted to disclose user information when solely in receipt of a preservation request.
International Legal Process Requests
- Please be advised that Waddle is headquartered in and offers its services from the United States of America. Our customer data is stored exclusively in the United States.
- If you would like to obtain the requested information from Waddle, please follow a Mutual Legal Assistance Treaty (MLAT) or letters rogatory process so that a U.S. court might issue the required U.S. legal process to Waddle.
- If an international legal process includes reports of child exploitation, Waddle will investigate and take steps to archive these materials, remove them from our platform, and report any exploitative content.
- When we are made aware of potential Child Safety concerns on our platform, our Safety team reviews the content and reports the content to the National Center for Missing and Exploited Children (NCMEC) or law enforcement where appropriate as required by 18 U.S.C. § 2258A. NCMEC will then work with local and international law enforcement as necessary.
- At times, Waddle will work directly with local and international law enforcement.
- User accounts reported to NCMEC are archived and banned from our platform at the time of reporting.
- When submitting legal processes prompted by NCMEC reporting, include cybertip number and all of the user information provided.
- Law enforcement officials should indicate if a request pertains to a NCMEC reporting in the body of the email.
- Waddle reserves the right to notify users if their information is requested by law enforcement.
- Court orders compelling non-disclosure are required to ensure the user is not notified pursuant to 18 U.S.C. § 2705.
- Non-disclosure orders should include a date range.
- Once a non-disclosure order has expired, an extension is required for continued compliance.
- Merely requesting Waddle to not notify a user is not sufficient. Waddle reserves the right to notify users in those instances.