Club Penguin Legacy regularly partners, collaborates, and works with law enforcement; on their request or ours. We report all instances of child safety concerns to local and international law enforcement and police agencies as well as the National Center of Missing Children.
Contact Information and Service of Process
- Our contact preference is email. Please contact us at email@example.com with any questions or legal process documents.
- We will not respond to correspondence sent by non-law enforcement officials to the emails listed above.
- All legal correspondence should be sent on company or agency letterhead with requisite signatures included.
- We will not comply with broad or vague requests.
- The legal process should identify the user for whom information is requested
- We will not issue any information of our users without a valid subpoena or court order issued by government agencies.
- All legal processes should comply with 18 U.S. Code § 2701-2712.
- If you believe that an emergency involving danger of death or serious physical injury to any person requires disclosure without delay, please contact us at firstname.lastname@example.org with the subject line "Emergency Request," and provide the factual basis for the request so that we may evaluate it under 18 U.S.C. § 2702.
- We do not disclose information for emergency requests unless they are from law enforcement.
- We accept requests to preserve records pursuant to 18 U.S.C. § 2703(f).
- We take steps to preserve account records once proper requests have been received and processed.
- Content and non-content information is preserved for 90 days, from the time of processing, and can only be extended for an additional 90 day period, pursuant to 18 U.S.C. § 2703. In certain cases, an additional 90 days may be requested.
- Please reference the initial preservation request by providing the assigned ticket number and clear date range when sending legal process to obtain the preserved information.
- We are not permitted to disclose user information when solely in receipt of a preservation request.
Child Safety Policy
- When we are made aware of potential Child Safety concerns on our platform, our Trust & Safety team reviews the content and reports the content to the National Center for Missing and Exploited Children (NCMEC) or law enforcement where appropriate as required by 18 U.S.C. § 2258A. NCMEC will then work with local and international law enforcement as necessary.
- User accounts reported to NCMEC are archived and banned from our platform at the time of reporting.
- When submitting legal processes prompted by NCMEC reporting, include cybertip number and all of the user information provided.
- Law enforcement officials should indicate if a request pertains to a NCMEC reporting in the body of the email.
- Pursuant to 18 U.S.C. § 2706, we may require cost reimbursement if the legal process is unduly burdensome or has associated cost.